If you are not in the country shown, please select your country to be directed to the correct store.

Please note that we reserve the right with each order not to offer some payment methods and to refer to different payment methods. Depending on the credit institution, additional costs may be incurred at your expense.

 

PAYMENT OPTIONS.

 

Payment in advance

Your order ships as soon as we have received your payment. Items are reserved for you until payment is received (seven days maximum).

Depending on the financial institution, it may take three to five business days for your payment to reach us.

Important notes on funds transfers

  • Please enter your order number as the purpose of the payment.
  • Please transfer the funds for each order separately.

Our bank details for SEPA transfers:

Payment recipient: Storz & Bickel GmbH

Purpose of payment: your order number

IBAN: DE17 6438 0011 0275 7655 00

BIC: DRESDEFF643

 

Payment by credit card

We offer this service in cooperation with SIX Payment. We accept the following credit cards: Mastercard, American Express, Diners Club, Discover and Visa. This payment method is available in all countries except Afghanistan.

If you select payment by credit card when checking out, you will see a Saferpay window open. You can then select your credit card in this window. After that, enter your credit card details and confirm your purchase.

The charge will be processed immediately.

 

Payment by Klarna

We offer the following services in cooperation with Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden) an. Klarna offers these services only to customers in select countries. These countries are listed on a separate info page.

As soon as you select payment via Klarna, you accept the Klarna Shopping Service terms and confirm that you have read the privacy policy and the information on cookies.

Installment purchase

You can pay for your purchase in fixed or flexible monthly installments with Klarna's financing service subject to the terms specified during checkout. The installment payment is due at the end of each month after Klarna sends you a monthly invoice. For detailed information, please visit the Klarna info page.

Please also see the applicable standard business terms of Klarna and the standard information for consumer credit.

Payment on invoice

After you complete your order with us, we will redirect you directly to the Klarna website to handle your payment.

If you select payment by invoice, you will pay 14 days from the time when the goods or tickets are sent or, in the case of other services, the time when the services or digital content become(s) available.

For detailed information, please visit the Klarna info page.

Payment by direct debit

After you complete your order with us, we will redirect you directly to the Klarna website to handle your payment.

With Klarna direct debit, you can have amounts debited conveniently from your bank account if you issue (or have already issued) a direct debit mandate to Klarna Bank AB (publ).

When you select payment by Klarna direct debit during checkout, the money is not debited from your account until Klarna has been notified by the retailer that the goods have been shipped. You will be informed of the exact time of the debit by e-mail. 

Payment by immediate transfer

Without opening a customer account with Klarna, you are redirected directly to your online banking portal to make the payment. For detailed information, please visit the Klarna info page.

Payment by credit card

After you complete your order with us, we will redirect you directly to the Klarna website to handle your payment.

We will ship the goods after receiving your payment.

 

Refunds after returns or cancellations

If you return or cancel one or more items, we will refund the relevant amount using the same method you originally used to make your payment.

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