Please note that we reserve the right with each order not to offer some payment methods and to refer to different payment methods. Depending on the credit institution, additional costs may be incurred at your expense.
- PAYMENT
- SHIPPING
Payment
Payment in advance
Your order ships as soon as we have received your payment. Items are reserved for you until payment is received (seven days maximum).
Depending on the financial institution, it may take three to five business days for your payment to reach us.
Important notes on funds transfers
- Please enter your order number as the purpose of the payment.
- Please transfer the funds for each order separately.
Our bank details for SEPA transfers:
Payment recipient: Storz & Bickel GmbH
Purpose of payment: your order number
IBAN: DE17 6438 0011 0275 7655 00
BIC: DRESDEFF643
Payment by credit card
We offer this service in cooperation with SIX Payment. We accept the following credit cards: Mastercard, American Express, Diners Club, Discover and Visa. This payment method is available in all countries except Afghanistan.
If you select payment by credit card when checking out, you will see a Saferpay window open. You can then select your credit card in this window. After that, enter your credit card details and confirm your purchase.
The charge will be processed immediately.
Payment by Klarna
We offer the following services in cooperation with Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden) an. Klarna offers these services only to customers in select countries. These countries are listed on a separate info page.
As soon as you select payment via Klarna, you accept the Klarna Shopping Service terms and confirm that you have read the privacy policy and the information on cookies.
Installment purchase
You can pay for your purchase in fixed or flexible monthly installments with Klarna's financing service subject to the terms specified during checkout. The installment payment is due at the end of each month after Klarna sends you a monthly invoice. For detailed information, please visit the Klarna info page.
Please also see the applicable standard business terms of Klarna and the standard information for consumer credit.
Payment on invoice
After you complete your order with us, we will redirect you directly to the Klarna website to handle your payment.
If you select payment by invoice, you will pay 30 days after the order has been shipped. Detailed information can be found on the Klarna information page.
Payment by direct debit
After you complete your order with us, we will redirect you directly to the Klarna website to handle your payment.
With Klarna direct debit, you can have amounts debited conveniently from your bank account if you issue (or have already issued) a direct debit mandate to Klarna Bank AB (publ).
When you select payment by Klarna direct debit during checkout, the money is not debited from your account until Klarna has been notified by the retailer that the goods have been shipped. You will be informed of the exact time of the debit by e-mail.
Payment by immediate transfer
Without opening a customer account with Klarna, you are redirected directly to your online banking portal to make the payment. For detailed information, please visit the Klarna info page.
Payment by credit card
After you complete your order with us, we will redirect you directly to the Klarna website to handle your payment.
We will ship the goods after receiving your payment.
Refunds after returns or cancellations
If you return or cancel one or more items, we will refund the relevant amount using the same method you originally used to make your payment.
Shipping
We deliver to customers whose main residence (shipping address) is in any of the countries listed:
Austria, Belgium, Canada, Czech Republic, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, North Macedonia, Malta, Netherlands, Poland, Portugal, Slovenia, Spain, Switzerland, Great Britain
The shipping costs you have to pay will be indicated in the order form.
For orders with a merchandise value of
- €50.00 for orders from the Federal Republic of Germany,
- €75.00 for orders from the Benelux countries, Denmark, France, Austria, Poland, Czech Republic, Croatia, Slovenia, Slovakia, Finland, Monaco, Sweden, and Italy,
- €100.00 for orders from Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary, Greece, Ireland, Spain, Portugal, Great Britain, Norway, and Switzerland,
- €150.00 for orders from other non-EU countries,
we offer free shipping for orders where you choose standard shipping.
If your order value is below the specified amount, the following shipping costs apply:
- Germany: €7 (Standard) or €15 (Express)
- Belgium, Netherlands, Luxembourg, Denmark, France, and Austria: €10 (Standard) or €25 (Express)
- Poland, Czech Republic, Croatia, Slovenia, Slovakia, Finland, Monaco, Sweden, Italy, Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary, Greece, Ireland, Spain, and Portugal: €15 (Standard) or €35 (Express)
- Great Britain, Norway, and Switzerland: €35 (Standard) or €50 (Express)
- Other non-EU countries: €50 (Standard) or €75 (Express)
Customers from a third country currently still have to pay additional costs, which consist of:
-Customs processing fees
-import duty
-import turnover tax
These depend on the respective country, the goods (customs tariff no.), the value of the goods, the respective import regulations of the countries and the transport service provider.
